*Using a custom SMTP is not recommended*
Mailead does not control the IP address we’re sending from (because we send from your ESP) and we have noticed this kind of automation being blocked by ESPs by tracking the IPs used for sending emails.
If you are connecting an account that is not Google or Microsoft, you will need to connect it via the IMAP/SMTP option from the Email account section:
Access Email Account Settings
Navigate to the Email account section in your system where you manage account connections.
Enter IMAP and SMTP Password Information
Provide the necessary password information for both IMAP (Incoming Mail Server) and SMTP (Outgoing Mail Server).
If you do not have two-factor authentication (2FA) enabled for the account, simply enter the mailbox password associated with the email account.
Understanding IMAP and SMTP Functions
It's important to know the functions of IMAP and SMTP:
IMAP (Internet Message Access Protocol): IMAP is used to retrieve messages from your email server. It allows you to access your emails remotely while keeping them stored on the server.
SMTP (Simple Mail Transfer Protocol): SMTP is responsible for sending outgoing emails. It communicates with the email server to deliver your messages to the intended recipients.
Identifying Server Settings in Email Provider
Remember that in your email provider's settings:
IMAP is typically referred to as the Incoming Server.
SMTP is commonly known as the Outgoing Server.
FAQ
Q: How to know SMTP/IMAP information?
A: If you're unsure about the IMAP/SMTP settings for your email provider, here's a list of support pages for some popular email services that can guide you:
Verizon
IMAP Host: imap.verizon.net
IMAP Port: 995
SMTP Host: smtp.verizon.net
SMTP Port: 465
AOL
IMAP Host: imap.aol.com
IMAP Port: 993
SMTP Host: smtp.aol.com
SMTP Port: 587 or 465
If your email provider is not listed above, we recommend contacting your email service provider directly to obtain the necessary IMAP and SMTP information required to sync your email account with Mailead. This information will ensure smooth integration and functionality within the Mailead platform.
Q: Why do I have an IMAP connection error?
A: Make sure they are using the correct credentials. When connecting your email account using SMTP and IMAP, make sure to enter your details carefully to avoid any typos. This will help prevent any issues with connecting to your email account.
If you're still having trouble connecting, it could be due to the SMTP/IMAP server being down.
Perform this test: https://testconnectivity.microsoft.com/tests/Imap/input
If the test fails, reach out to your email service provider's support team to check for any updates and to make sure that the servers are available.
If the test is successful, please reach out to our support and we will help you solve this.